Once an order is with you, you may return your order within 14 days from the date you received your package. All packages must be unopened with seals intact. If an item has been opened and/or used, we cannot accept a return for health and safety reasons.
If you have changed your mind and wish to return an order, please contact us quoting your Order Reference Number and the reason for the return. Each return request will be handled by our team on an individual basis. All such returns will be a) subject to a 3% charge on the value of the order. This is the payment processing fee that Innaree pays to our payment provider whenever an order is placed, b) Cost of return packaging and postage will be the responsibility of the customer.
For any damaged/faulty or incorrect products sent, we ask that you inform us within 7 days of receipt quoting your Order Reference Number and some detail of the issue at hand. Each request will be handled by our team on an individual basis. If an item is determined to be damaged or faulty prior to you receiving it, or an incorrect item has been sent and we receive this notification with the timelines stated, you will be entitled to a full refund for that particular product.
“I have had knee problems for years and bought the muscle rub to see if it would help ease the pain. It has been more effective than any drug store products and is soothing - also it smells great too. Highly recommend!”
“My concern with CBD products has always been the presence of THC psychoactive Compound. With Innaree this is now no longer a concern and the fact it is halal is a bonus.”
“Muscle rub took my elbow pain away in a few days. Applied twice a day. Great stuff. Highly recommend”
“Extremely happy with the high quality CBD products that Innaree offer. All the products are halal and vegan, and help with my wellbeing (especially the peppermint oil drops). Delivery was also extremely quick”